Free Gift Pack T&C

  • To be eligible, customer must purchase the S8 MaxV Ultra Between 17th April 2024 and 30th April2024 Inclusive. This redemption portal will close on 1/6/2024 6pm AEST and will not accept further redemptions through any other form of communication such as email, social media direct message.
  • The Roborock S8 MaxV Ultra Gift Pack will contain 2* Roborock Disposable Dust Bag,  2*Roborock OMO Solution Cleaner and 1-Year Extended Warranty.
  • Extended Warranty must be redeemed individually, please refer to the Extended Warranty T&C for more information.
  • The Pre-order Gift Pack is worth $458.6 RRP and is not valid for cash or cash equivalent.
  • Only one Pre-Order Gift Pack can be redeemed per each S8 MaxV Ultra unit purchased.
  • Redemption is only eligible for S8 MaxV Ultra units purchased through Official offline Roborock Authorised Retailers and online resellers.
  • Once approved, Roborock Australia aim at dispatching the gift pack within 20-30 business days.
  • This offer is only eligible for Australian resident with valid Australian Address.
  • Roborock Australia does NOT deliver to PO boxes, it is the customer’s responsibility to ensure that the postal address are correct.Any wrong address may face delays in delivery.
  • Roborock reserves the right to vary the terms and conditions of the offer at the company’s discretion.

Extended Warranty T&C

1. The Customer must register the original manufacturer's warranty, please see how to register the original manufacturer's warranty:

How to Register Your Warranty:

  • Go to Website:
  • Click on the "Register My Product" button for the first-time registration.
  • Or if you are a return customer, you can click on the "Login to My Account."
  • Click on the "Register Manufacturer Warranty" button.
  • Fill in the product details and personal information.
  • The model’s name must be accurate because it ties in with the serial number. So, the customer must choose the correct model’s name.
  • Review the provided information for accuracy.
  • Submit your registration, and you're all set!
  • You can check your warranty record on the "My Warranty "page.

2. Upon registration of the original manufacturer’s warranty, the system will issue a Warranty Certificate for the customer.

3. To claim the Extended Warranty, The Customer must send an email to (please put the email subject “Claim My Extended Warranty”)and submit the Warranty Certificate.

4. The Support Team will adjust the warranty and include the additional Extended Warranty from the backend system- the customer will see the Extended warranty has been added to the product info on the “My Warranty Page” within 48 hours upon submission.

5. The Extended Warranty shall commence from the expiration of the original manufacturer's warranty and extend for the agreed-upon duration.

6. This Extended Warranty is non-transferable and applies only to the original purchaser of the Product.

7. The Extended warranty is applicable to the new purchase customer.

8. The Extended Warranty can be claimed within 30 days of your original manufacturer’s warranty registered.

9. The Customer must buy the product from Roborock Authorized Retailers and Resellers.

10. This Extended Warranty does not cover damages caused by misuse, unauthorized repairs, accidents, alterations, or acts of nature.

11. The Customer shall provide all necessary documentation and information requested by the Company to process a claim.

12. The Service Centre will assess the claim, and if deemed valid, will repair, or replace the Product at its discretion.

13. The Company reserves the right to modify these Terms at any time without prior notice. Updated terms will be posted on the Company's official website.

14. The Company shall not be liable for any consequential or incidental damages arising from the use of the Product.

15. The Warranty covers specified components and parts as outlined in the original manufacturer's Warranty documentation.

16. The Customer shall provide all necessary documentation and information requested by the Service Centre to process a claim.